Web Based Services

With the need to retain and attract customers online, Piron provides consistent, timely and customized services requirements for each individual. Piron ensures high quality, flexibility, scalability, advanced technology and a commitment to excellence in online customer services.

Email Management
We at Piron are committed to managing your e-mail traffic. Our e-mail management system is capable of generating high quality, prompt and accurate replies to your customer's e-mail. We are able to quickly and efficiently analyze, and respond to any of your customer queries.

Chat Support
Live Chat enables the agents to provide customers with web collaboration and co-browsing assistance. Web collaboration allows an agent and customer to share the same screen, while Co-browsing offers the agent the ability to push screens to the visitor.

Our Chat Support services includes
Live Customer Support
Technical Problem Resolution
Website Navigation Help and Guided Tour
Complaint Registration and Resolutions
Marketing Services

Help Desk Management
Piron has built in-depth technical help desk capability and provides 24*7*365 day service, with level 1, level 2 and level 3 supports

Our Help Desk services includes
Sell services
Order fulfillment
Trouble shooting
Technical support (telephonic / email)
Warranty support
Cross selling / up selling
Billing support and inquiries
Implement win-back programs
Overall customer service