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Piron provides off
shore contact center solutions to clients all over the world. We
can provide in-depth customer service support 24 hours per day.
We can also dispatch service and technical support personnel
according to your escalation protocol. Our operating centers
receive customer calls over dedicated international private
leased circuits.
We recruit people with the right skill sets to suit your
contact center needs. Our people undergo training modules that
are tailor-made for your industry, products and processes.
Piron combines great people and innovative technology to bring
the best in inbound call center service.
Our inbound contact center services include:
Customer Service
- Application / Claims processing.
- Subscription services.
- Billing queries, etc.
Sales and Order Fulfillment
- Order taking
- Sales closures
- Up-selling and Cross-selling
Help Desk
- Troubleshooting for products and services
Inquiry Service
- Product information requests
- Dealer locator service
- ATM / POS locator service, etc.
Bookings & Reservations
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Piron manages broad
range of outbound services for clients across various industry
segments from all over the world. We have the expertise to set
up and manage large outbound contact center operations. Piron
Call Centers engage in the full process of project planning and
set up, ensuring a full understanding of your requirement. Our
agents are proficient in handling the entire range of calls,
from simple welcome calls to calls pertaining to surveys,
verifications, lead generation, collections, etc.
Our outbound contact center services include:
Sales
- Telemarketing services
- Lead generation / qualification
- Prospecting
- Promoting new services or products
Credit Management
- Credit authorization
- Credit verifications
- Collections, etc.
Verification Services
- 3rd party verification service
- Insurance verifications
- Employment verification
Market Research
- Research surveys
- Opinion surveys, etc
Information Disbursement
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